Overview
Focus BC partnered with Groupe Renault to develop an Integrated Incident Management System for its factory in Cacia, Portugal.
The platform enables employees to register, track and manage incidents in real time, improving safety, operational efficiency and process quality across the factory floor.
The Challenge
Renault needed a solution to improve how incidents and nonconformities were handled in secure factory areas.
The main challenges included:
Lack of a centralized system to register and track incidents
Limited visibility over incident status and resolution
Manual and fragmented processes
Need to improve safety and compliance standards
The Solution
Focus BC developed an Integrated Incident Management System tailored for industrial environments.
The platform allows employees to:
Register incidents directly from mobile devices
Track incident status in real time
Report nonconformities in secure areas
Ensure faster response and resolution
The solution streamlines workflows and improves communication between teams, creating a safer and more controlled working environment.
Key Capabilities
Real-time incident registration and tracking
Mobile-first interface for factory employees
Centralized management of incidents and nonconformities
Automated workflows for incident handling
Monitoring of service levels and performance
Platform in Action
Mobile interface for reporting incidents on-site
Real-time tracking of incident status and resolution
Visualization of infrastructure and assets with location-based data
Streamlined communication between operational teams
The Results
Improved safety across the factory environment
Active participation of employees in risk reduction
Simplified and intuitive user experience
Automation of incident management processes
Better monitoring of service levels and operational quality
Conclusion
The Renault case demonstrates how digital platforms can transform industrial operations by improving safety, visibility and efficiency.
By centralizing incident management, the factory benefits from faster response times and higher quality standards.
About the Client
Groupe Renault is a French multinational automotive manufacturer operating globally across five brands: Renault, Dacia, Renault Samsung Motors, Alpine and Lada.
In Portugal, Renault operates a factory in Cacia (Aveiro), producing automotive components since 1981.